Website Support and Strategy

Experience real website growth by working with our US-based, certified, expert web support team

Request your free web support quote today!

We’re the best US-based web support team and we’re ready to help you!

Our web support team of expert specializes in WordPress, Shopify, Wix and other website platforms. We work proactively to ensure your website is growing, supported and converting at a high level. 

Proactive Web Support

Our web support team is collaborative, friendly and highly responsive. We proactively look for opportunities to improve your website so your business can grow.

Web Security

Its important that your website is protected and secure, this allows us to focus on growing your business while protecting your website from malware, spam and malicious activity. 

Web Accessibility

Our web support team also helps ensure that your website is accessible to everyone who visits it, this brings more customers to your business and protects you from any potential legal trouble. 

Website Speed

Having a fast website can greatly increase your online conversions, leads and sales. Our team specializes in improving your site speed so you can measurably see an increase in your online leads and conversion rate. 

Conversion Rate Optimization

Through our proven CRO process, A/B testing different designs, monitoring your analytics and making proactive changes, we can improve your website conversion rate and take your sales to new heights!

Online Tool Support

Our web support team goes beyond just the website itself and also helps support you and your business with your online tools and integrations, so you can get back to focusing on your business. 

Our Proven Web Support Process

1

Setup & Management

2

Security

3

Speed

4

Accessibility

5

Analytics

6

Online Tools

7

Conversion Rate Optimization

Our Preferred Web Support Tools

Our web support experts use the latest and greatest online tools to help take your website to the next level: Website analytics dashboards and boards, security tools, accessibility tools, website integrations, site speed tools and so much more. 

Our team uses tools like Smartlook to gain unique insights into your website visitor, how they behave, and how they are interacting with your website and your website content. Now, we can make the right strategic choices to improve your website and improve conversion rates for you site.

Our team of web support experts are certified security partners with Sucuri, the leading website security software in the world. We help you setup, manage and monitor this software on your website so you can rest easy knowing that your website is protected and secure.

Enjoy working with US-based, world-class web support experts that are certified with WordPress, Shopify, Wix and other popular website platforms. Reach out to our team today for a free web support quote!

1. Setup and Management

Before starting on your website support and helping your business grow, we must first review, audit and setup your website backend. Our web support experts review your website platform, plugins and other tools and make sure that everything has been updated to it’s latest versions, website backups are set up and the proper website tools and analytics have been setup so we have the foundation we need for future online marketing, advertising and sales growth.

  • Web Support Discovery Call
  • Website Backend Review
  • Website Audit
  • Website Setup
  • Plugin Updates
  • Website Backups
  • Analytics and Pixel Setup

2. Website Security

Too many businesses will jump straight to marketing and advertising without first ensuring that their website is protected and secure, this is an obvious problem. Your website and online traffic is valuable, so it is important that we set up the proper website security platforms to protect your site and protect it from hackers, spam and crashing.

  • Sucuri software setup
  • Malware scanning
  • Spam protection
  • Daily website backups
  • Website firewall setup
  • And more

3. Website Speed

Having a slow website can greatly decrease your website conversion rate, visitor satisfaction and sales. Our team of web support experts specializer in making your Wordpress, Shopify or Wix site load much faster. Your website visitors will be impressed by your fast loading website on desktop, tablet and mobile.

  • Site speed audit
  • Site speed reporting
  • Website site speed optimization
  • On-going site speed help

4. Website Accessibility and Compatibility

Your website should be WCAG and ADA compliant, and we can help get that done by using cutting-edge website accessibility tools like Accessibe. Now your website can be accessible to the 20% of the world’s population that need that accessibility help in order to properly review and understand your website material. This also protects you and your business from any potential legal battle. Get an accessible website today by reaching out to our team for a free website accessibility quote!

  • Compliant websites
  • Accessible websites
  • Website accessibility check
  • On-going monitoring and support
  • And more!

5. Website Analytics

It is important to track and understand what your website visitors are telling you by using analytics and consumer insights tools. Our web support experts install Google Analytic and other in-depth website monitoring and analytics tools like Smartlook that allow us to setup custom funnels, heat maps, custom reports and video recordings of website visitor behavior so we can better understand what to optimize and change on your website in order to improve your conversion rates and therefore increase your leads, customers, sales and business revenue.

  • Google Analytics Setup
  • Facebook Pixel Setup
  • LinkedIn and other Social Media Tracking Codes
  • Smartlook setup
  • Analytics Dashboard
  • Custom Funnels
  • And more!

6. Website Tools

Now that your analytics is properly setup and we are reviewing your website data, we can get to work on more online tools that focus on your online marketing and advertising. Our team helps you choose the right online tools, integrations and set them up so you can better automate your marketing and website experience for your website visitors. These tools include: CRM, live chat, online booking, online subscription payments, lead magnets, marketing automations, downloadable and so much more.

  • Online tool audit
  • Online tool setup
  • Online tool support
  • Marketing automations
  • And more!
Muller company mockup website on computer - design project Big Red Jelly
Cince website and mobile device mockups - branding project by Big Red Jelly

7. Conversion Rate Optimization

All of our website support is focused on one primary goal and that is to make the right strategic website edits, additions and changes that will lead to higher conversion rates for your website. This means that for every portion of website visitors that you gain, we increase the percent that end of contacting you, buying or eventually doing business with you. Your conversion rate can be tracking, optimized and improved which will lead to higher revenue for your business and sustainable, measurable business growth!

  • CRO review
  • CRO consultation
  • CRO support
  • On-going reports and optimization
  • Website strategy
  • And more!
SummitPizza building mockup of website on computer and mobile devices - Big Red Jelly
Optimized

Your WordPress website will be built and optimized for all device types and browser sizes.

Mobile Friendly

Your WordPress website must be mobile friendly, and that is our specialty!

Powerful Online Tools

Online booking, scheduling, lead magnets, sales funnels, live chat, e-waivers, e-commerce, we can do it all!

Captivating Branding

Our WordPress experts bring your content, branding and technology together to build one amazing WordPress site for your company.

Is your current website and web support team helping your business grow?

Don’t miss out on any more sales. Get a powerful new website and expert web support team that helps your company scale!

34

WordPress is the world’s most popular content management system powering 34% of all websites on the internet.

60

WordPress has a 60.8% market share in the CMS market.

55

The WordPress Plugin Directory features 55,000+ plugins.

Your Business Deserves 5 Star Web Support Service

And we’re a 5 star web support agency!

McCain Kennedy
SetFire Creative

Gail Owusu
Opoku Catering 

Michelle Johnston
Coach MJ

Weekly meetings were great and always something I always looked forward to. Their follow-through is fantastic. The branding and site both look great. It was definitely an improvement from what we previously had!

Polly HillekeSalmon River Rafting

They truly hit the nail on the head with my vision. I was so scared going into this worried if they could see what I wanted. They knew my wants/dislikes and asked the right questions. They were able to create such beautiful branding and a website for me. I'm not kidding when I cried tears when I saw my branding!

Caitlyn GrimesThe Cosy Goose

Awesome, knowledgeable and very professional!

Sandor MiklósEverdime

Big Red Jelly started out with the logo design. They made several revisions and worked with us so it’d be a smooth process. They helped with naming, color scheme, digital branding, and identity. That process gave us the confidence to move into website design and development.

Jim SaundersGourmet Dumplings

They always provided consistent communication. We had never hired a service to perform these services before so we weren't sure what to expect but came out the back end pleased with the experience.

Rollin SkinnerHampton Home Loans

I was not sure what direction I wanted to go with my branding. After asking me a number of questions, the team gave me guidance on options that would work great for me, my personality, and my company. Once we had that in place that is when the fun started! I had an incredible response as I engaged friends, family, and past clients on social media as I asked for their feedback and input. I have already referred people to Big Red Jelly and will continue to do so.

Scott HeatonRealtor

They listened carefully to us and everything we had in mind, and translated that into a really solid messaging plan with lots of good ideas of their own. They have been a joy to work with!

Kelley BirrellLedger Gurus

These folks are fantastic and excellent at what they do. They were able to create completely revamped branding for our rugby event. I loved what they did so much for our schools event, we hired them again to rebrand the largest youth rugby tournament in the US!

Michael CresslerNational Schools 7s

These guys are excellent! I would highly recommend them to anyone interested in getting a quality product in an amazingly fast time at very reasonable prices. They listened to our comments and concerns and responded timely and professionally to each and every one of them. Going with them is a slam dunk!

Rob BolickRobert Bolick, LLC

Check Out Our Latest Web Support Projects and Clients

Chamber Media

Chamber Media

May 12, 2022

Mo’Bettahs

Mo’Bettahs

May 11, 2022

Chestly Lunday

Chestly Lunday

May 11, 2022

R&R BBQ

R&R BBQ

January 28, 2022

KND QND

KND QND

January 13, 2022

Van Builders

Van Builders

January 13, 2022

Everdime

Everdime

January 6, 2022

Arie’s Confectionaries

Arie’s Confectionaries

January 5, 2022

Mountainland Caramel Co

Mountainland Caramel Co

January 5, 2022

We're not your average web support agency. We enjoy collaborating with our clients, working closely and proactively to improve ANY issues you may have with your website, online tools or online marketing. Let's help your business grow faster today!

Connor BiggarWeb Support and Strategy Director

The Big Red Jelly Difference

Hundreds of business owners choose our web support agency because we pride ourselves on being responsive, friendly and proactive in our work. We always look to take our work beyond just the website itself and strategize with our clients to improve their messaging, branding, marketing and more. Our team consists of experts in advertising, marketing, online tools, analytics, UX/UI design and more. Reach out to our web support specialists today and get a free quote for your web support needs.

No matter which technology, platform or CMS you are using, we can help. Our agency are certified partners with WooCommerce, WordPress, Wix, Shopify, Smartlook, Hubspot, Accessibe, Monday.com, Google Workspace, Google Analytics, Sucuri, Pressable Wordpress hosting and so much more!

From small business to enterprise, we have the right Web Support membership for you

Yearly
Monthly
Startup
For startups and new businesses
  • Web Security
  • Web Performance
  • Web Backups
  • Up-Time Monitoring
  • Web Edits (3 hours/month)
  • 24/7 Support Portal Access
PER MONTH $175

Billed Annually

Startup
For startups and new businesses
  • Web Security
  • Web Performance
  • Web Backups
  • Up-Time Monitoring
  • Web Edits (3 hours/month)
  • 24/7 Support Portal Access
PER MONTH $195

Billed Monthly

Standard
For growing businesses
  • Web Security
  • Web Performance
  • Web Backups
  • Up-Time Monitoring
  • Web Edits (6 hours/month)
  • 24/7 Support Portal Access
  • Smartlook Analytics
  • SEO Audit
  • Integrations Audit
PER MONTH $357

Billed Annually

Standard
For growing businesses
  • Web Security
  • Web Performance
  • Web Backups
  • Up-Time Monitoring
  • Web Edits (6 hours/month)
  • 24/7 Support Portal Access
  • Smartlook Analytics
  • SEO Audit
  • Integrations Audit
PER MONTH $395

Billed Monthly

Pro
For mid-sized businesses
  • Web Security
  • Web Performance
  • Web Backups
  • Up-Time Monitoring
  • Web Edits (10 hours/month)
  • 24/7 Support Portal Access
  • Smartlook Analytics
  • SEO Audit
  • Integrations Audit
  • CRO Audit
  • Accesibe
  • Recurring Strategy Calls
  • Branding Assistance
PER MONTH $715

Billed Annually

Pro
For mid-sized businesses
  • Web Security
  • Web Performance
  • Web Backups
  • Up-Time Monitoring
  • Web Edits (10 hours/month)
  • 24/7 Support Portal Access
  • Smartlook Analytics
  • SEO Audit
  • Integrations Audit
  • CRO Audit
  • Accesibe
  • Recurring Strategy Calls
  • Branding Assistance
PER MONTH $795

Billed Monthly

Advanced
For enterprise and large businesses
  • Web Security
  • Web Performance
  • Web Backups
  • Up-Time Monitoring
  • Web Edits (20 hours/month)
  • 24/7 Support Portal Access
  • Smartlook Analytics
  • SEO Audit
  • Integrations Audit
  • CRO Audit
  • Accesibe
  • Recurring Strategy Calls
  • Branding Assistance
  • Advanced Security & Support
  • Advanced Digital Consulting
  • Site Speed Optimization
PER MONTH $1349

Billed Annually

Advanced
For enterprise and large businesses
  • Web Security
  • Web Performance
  • Web Backups
  • Up-Time Monitoring
  • Web Edits (20 hours/month)
  • 24/7 Support Portal Access
  • Smartlook Analytics
  • SEO Audit
  • Integrations Audit
  • CRO Audit
  • Accesibe
  • Recurring Strategy Calls
  • Branding Assistance
  • Advanced Security & Support
  • Advanced Digital Consulting
  • Site Speed Optimization
PER MONTH $1495

Billed Monthly

Is your current website holding you back?

Download our FREE Website Vitals Checklist and see how to change your website so it can help your business grow.

  • See what’s missing on your website
  • Identify online tools you should use
  • Important web design fundamentals
  • Easy tips to increase your conversions
  • Grow your business!
Download the Checklist

Let’s get to work!

Meet your new Web Support Team!

Reach out to our team of web design and development experts today and schedule your free WordPress strategy video call. We would love meet you, review your business vision and outline a plan that will help you grow your business by using WordPress!

Request your website support quote