Phase: Grow
Service: Maintenance
Our website support is different… Enjoy the benefits of a proactive, collaborative and transparent support team to ensure that your website, online tools and brand is protected, maintained and grows with your business. You’ll receive clear communication, transparent and flexible pricing and a 24/7/365 support team of website and digital experts. Get the proactive maintenance and support team that your company deserves.
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Pick Your Package
Maintenance (Annual)
- Web Security
- Web Performance
- Web Accessibility
- Up-Time Monitoring
- Quarterly Website Checkups
- Resource Library
- Growth Webinars
- Emergency Support (3 hrs / quarter)
- Website Support
- Brand Support
- Content Support
- Online Tools Support
- Hosting & Domain Support
$295
$265/ month
Billed annually
Maintenance (Monthly)
- Web Security
- Web Performance
- Web Accessibility
- Up-Time Monitoring
- Quarterly Website Checkups
- Resource Library
- Growth Webinars
- Emergency Support (3 hrs / quarter)
- Website Support
- Brand Support
- Content Support
- Online Tools Support
- Hosting & Domain Support
$295/ month
Billed monthly
Grow Plans (Monthly & Annual)
- Everything in Maintenance
- Dedicated Growth Strategist
- Growth Strategy & Roadmap
- Analytics & Reports
- Marketing Channel Setup
- Grow Tools & CRM Setup
- On-Site SEO
- Off-Site SEO
- Link Building
- Online Advertising
- Lead Generation
- Social Media Management
- Content Marketing
- Email Marketing
- Online Review Management
- Conversion Rate Optimization
- Video & Photo Production
- Complete Marketing Management
$650+/ month
Billed monthly or annually
You Deserve Fast, Effective & Award-Winning Maintenance
See what makes our maintenance service different and why our team is 5-stars across the board.
What’s Included In Maintenance
Emergency Support
You’ll get a dedicated support team ready to help you 24/7/365. Our support also includes anything related to your website, hosting, online tools, branding, content and more.
Website Security
We ensure your website is secure, protected and guarded against malicious attacks, hackers and other website security issues. Rest easy knowing that your website is secure.
Website Performance/Speed
Our website speed experts review your website speed regularly and help optimize your website to improve it’s Google page speed insights score and loads quickly for your visitors.
Website Accessibility
Your website will be connected with important accessibility tools and integrations that make your website compatible, compliant and easy to understand for all visitors with accessibility needs.
Up-Time Monitoring
Our tools and website monitoring software will scan your website regularly and ensure it is live and operating correctly. If it ever goes down, we will alert you immediately and fix the issue.
Website Checkups
Every quarter, our US-based team of website maintenance experts will audit and review your website. Updating plugins, integrations and ensure it is operating smoothly and quickly.
Website Resources
You will gain access to our growing library of website resources: optimization checklists, website growth best practices, online tools, analytics guides and more!
Growth Webinars
Learn how to better grow your business online with our hands-on workshops, webinars and events that are designed to help business owners like you, scale your brand and website online and increase traffic.
Website & Hosting Optimization
We ensure that your website is hosted properly and at an affordable and transparent prize. Your website should be secure, fast, accessible and stable in it’s hosting environment. Hour hosting experts will help!
Why is website maintenance important?
What our award-winning website maintenance team can do for you:
- Proactive support designed to identify, fix and optimize your website all day every day
- Allow you to focus on growing your business
- Collaborative support that leads with strategy
- Consistent communication and a peaceful state of mind
- Alignment with your marketing, advertising and sales efforts
- Flexible pricing, hours and features
- And more!
Let's Talk
Old and Outdated Maintenance Doesn’t Work For You
There are many website maintenance options out there… Or, maybe you are training to maintain, manage and support your website on your own. The old way of doing website maintenance is outdated and doesn’t work. Typical maintenance services are non-flexible, reactive instead of proactive and have hidden fees and charges.
This leads to slow support, missing deadlines and checking boxes just complete your support request and not even doing it the way you wanted or needed! This is frustrating and slows your business from the growth that it deserves.
- Non-flexible pricing
- Slow
- Little collaboration
- No strategy
- Frustrating support portals
- Language barriers
- Lack of industry knowledge
- Lack of marketing expertise
- Website bugs, broken pages and features
You Deserve Proactive & Flexible Website Maintenance
We understand the frustrations that many startup owners, marketers and business owners experience when it comes to website maintenance and support. That’s why we set out to develop a proven maintenance and support service that is completely different and designed to help you scale!
Our website maintenance and support services leans into a proven process and highlights our team’s expertise, technical knowledge and technology resources. The portal is easy-to-use, we take the time to understand your business vision and website goals, we proactively support your website, brand, hosting, online tools and more. You will have confidence to grow your business online knowing that you have a dedicated, US-based team of web support experts on your team.
- Industry knowledge and expertise
- Website and online growth strategy
- The latest and greatest online tools, hosting and integrations
- Proactive support
- Collaborative communication and reports
- Easy-to-use support portal
- Video calls and clear communication
- Website goal alignment and marketing strategy
- Flexible pricing
The Proven Website Maintenance & Support Process
Join thousands of businesses owners and entrepreneurs that have more time to focus on scaling their businesses by partnering with our professional website maintenance team.
01 | Emergency Website Support & More!
Our website maintenance and support team will actively maintain and optimize your website while you work. However, you will have priority issues, edits, technical questions, so you can use your emergency hours for just about any online help that you need. You can reach out to your dedicated website maintenance strategist directly via email or use our support portal. We are ready and happy to assist with your website support needs 24/7/365 and commit to completing all requests within a week, and most of the time, even sooner!
- Website Support
- Website Maintenance & Edits
- Plugin, integration and online tool support
- Brand and content support
- Technical support
- Hosting, domain and web services support
- And more!
02 | Website Security
It is imperative that your website is secure and protected from hackers, spam and malicious actors. When a website is hacked it can halt your business growth and lead to immense stress and distraction. Our website maintenance and support services includes the best, recommended website security tools like Securi, website scans, monitoring, spam filters, hosting backups, website hacker fixes and cleanup, and more.
- Website security software
- Website security scans
- Website malware scans and protection
- Hosting backups
- Firewalls
- SSL
- Website cleanups
- And more!
03 | Website Speed & Performance
In order to have high conversion rates, increase leads and sales for your business it is important to have a website with high performance and fast load times. If your website loads slowly or has performance issues, your leads, revenue and growth will suffer. Our maintenance service includes fundamental website speed and performance optimization. Your website will load quickly and lead to higher conversion rates and accelerated online growth.
- Website Speed and Performance Audit
- Website Image Optimization
- Code Minification (HTML, CSS, JavaScript, etc.)
- Browser Caching Implementation
- Content Delivery Network (CDN) Setup and Integration
- Server Response Time Optimization
- Plugin and Script Optimization
- Mobile Optimization for Speed
- Hosting Review and Optimization
- Cloudflare Setup
- Performance Monitoring and Reporting
04 | Website Accessibility & Compliance
Website accessibility is crucial to protect your business legally and ensure that your website is easily accessible and compatible for viewers who need that help. This will lead to increased website conversion rates, improved user experience and higher level website experience for your visitors, partners and customers.
- Compliance: WCAG
- AA-based remediation for ADA compliance
- Mitigate legal risk
- Comply with global online regulations
- ADA
- Sec 508
- AODA
- ACA
- EAA
- AICPA
- Litigation Support
- AI and custom remediation for ADA compliance
05 | Website Up-Time Monitoring
It’s important for your business growth that your website is live and remains active online. There are many reasons why a website might “go down”. If it does, our website experts quickly diagnose the issue and get your website live as soon as possible. We have tools and software that actively scan your website 24/7 to ensure it is live and operating smoothly.
- 24/7 monitoring
- Real-time downtime alerts
- Uptime and downtime reporting
- Root cause analysis
- Response time monitoring
- Performance trend analysis
- Integration with third-party services
- Detailed outage logs
- Configuration and support
06 | Website Checkups
This is where we get proactive! Each and every quarter, your dedicated website maintenance expert will review your website, yes a human will review the backend of your website! We complete a thorough checklist review to ensure your website CMS core software is up to date, plugins are updated, check for bugs and issues and much more. You will receive a report and update when your quarterly website checkup is complete with completed fixes, optimizations and any action items that we suggest.
- WordPress Core Updates
- Other CMS core software updates
- Plugin updates
- Theme updates
- Security scan and report
- Performance check and recommendations
- Bug identification and minor fixes
- Backup creation and verification
- User and access review
- Spam comment review and cleanup
- Database optimization
- Comprehensive checkup report
- Strategic online growth recommendations
07 | Website Resource Library
You get unlimited access to our online growth and website resource library. We continually update our library and add new resources each and every month. Stay up-to-date with the latest effective strategies, checklists and tools to ensure that your online platform is growing as efficiently as it should. Share with your marketing team, leadership team and empower your company to grow faster online!
- Website optimization checklists
- Design trends and suggestions
- Online branding strategies
- Website fundamentals
- Walkthrough videos
- Website management guides
- Digital marketing fundamentals
- Website audits, scans and assesssments
- And more!
08 | Online Growth Webinars
Learn from our award-winning marketing, advertising, branding and business growth experts. We host quarterly events, workshops and webinars that are designed to help business owners and marketers like you, scale your business better, faster and further. Learn practical strategies, tips and tactics that you can implement immediately to see measurable growth for your business.
- Live business growth webinars
- Live-streamed events
- Online workshops
- Growth strategies
- 1 on 1 Q&A sessions
- Hands on workshops
- Free resources, checklists and growth guides
- And more!
09 | Web Services & Hosting
Your website host, domain and other web services are critical to ensure that your website operates quickly and at a high level. Our Big Red Jelly maintenance team has specialists that help with any of your web services needs. Get quick and effective support for any needs related to SSL certificates, domains, DNS settings, hosting, Cloudlfare, online tools and more.
- Hosting support
- Website domain support
- Domain settings support
- SSL certificates
- Web services
- CPANEL
- Cloudflare
- Other online tools
10 | Website Optimization & Strategy
Our website maintenance and support service is different. We lean into online strategy when doing our website maintenance and support work. We ensure that when we complete website maintenance requests, we always have your business goals in mind. Your dedicated website maintenance team will proactively work with your team to ensure that you are asking the right questions, reviewing important website priorities and maintaining and supporting your website in a strategic way that helps your business grow.
- Dedicated website maintenance team
- Collaborative video calls
- Initial website maintenance strategy
- Support team alignment with marketing
- Proactive support and editing
- SEO support
- Marketing support
- Quarterly website optimization for SEO
- Google Search Console and Google Tools support
- And more!
An Award-Winning Website Maintenance Process
We don’t just maintain and support growing websites and online brands. We have a proven process that our maintenance and web support follows. This ensures top-level quality assurance, efficient work and strategic website thinking.
Our web support experts have spent decades crafting the perfect website maintenance process. It includes guaranteed checklists, proactive work, strategic check-ins, regular reporting, scanning and more. By following our proven website maintenance process, your business will have the online foundation that it needs in order to scale effectively and add rocket fuel to your marketing and sales efforts.
Your Dedicated Website Maintenance and Online Support Team
When you partner with Big Red Jelly for your website maintenance and web support needs, you get a dedicated, US-based team of website and online tools experts. We take the time to understand your business vision, website goals, and execute on an effective web support strategy to help your business grow.
Online Tools Strategist
Specializes in hosting, online tools, domains and web services.
Maintenance & Web Support Strategist
Specializes in website support, website editing and maintenance.
Brand & Content Strategist
Specializes in design, content creation, branding and UX/UI.
Web Maintenance & Web Support Is The Online Foundation That Your Business Needs To Grow
The digital world is constantly changing and evolving. In order to grow your business effectively, you need a collaborative and effective web support team on your side. Maintain your website, update your online hub and continue to grow online.
Web Support
On-going edits, changes, updates and strategic website maintenance.
Brand & Content Support
Get more than just web support. Get help with content, design, UX/UI and more.
Online Strategy
Collaborate with our website maintenance team to strategically grow your business your online.
88
of online customers are less likely to return to a website after a poor experience.
43
of cyberattacks in 2025 target small businesses through vulnerabilities in their websites.
38
A website that takes longer than three seconds to load can experience a 38% increase in viewers abandoning the site.
5-Star Web Support & Maintenance Service
Get your FREE Brand, Build, Grow Audit
Ready to 3x your growth? Get started today!
More Branding Services
Explore more of our award-winning branding services, ready to help your business elevate your brand image and accomplish your long-term business goals.
- Brand Discovery Session
- Dedicated Brand Strategist
- Brand Blueprint & Roadmap
- BRJ Co-Founder Collaboration
- “Brand Discovery Tour”
- Brand Audit
- Ideal Customer Research
- Brand Research
- Leadership & Stakeholder Interviews
- Brand Positioning
- Brand Purpose: The “WHY”
- Brand Archetype
- Brand Personality & Attributes
- Brand Type & Hierarchy
- Personal Brand Blueprint for Key Executives
- Unique Value Propositions
- Tagline
- Brand Voice
- The “Elevator Pitch”
- Brand Story
- Brand Campaign Slogans
- Custom Logo
- Logo Suite
- Color Palette
- Typography
- Branded Textures & Patterns
- Icon Suite (20X)
- Logo Intro Animation
- Visual Brand Language System
- Online Tool Map: Brand Section
- Alternative Domain Research
- Social Media Handle Research
- Brand Campaign Domain Research
- Strategic Introductions (trademark, copyright, etc.)
09 | Execution & Assets
- Pass Approval
- Organization & Delivery
- Brand Rollout Asset
- Brand Assets (20X)
- Brand Asset Management System (BAM)
- Brand Activation Toolkit
- The Brand Guide
- Brand Foundations
- Messaging Guidelines
- Visual Identity Guidelines
- Brand Application & Activation
More Content Services
Explore more of our award-winning content services, ready to help your business elevate your brand image and accomplish your long-term business goals.
01 | Content Discovery
- Content Discovery Session
- Content Blueprint & Roadmap
- Dedicated Content Strategist
- “Content Discovery Tour & Interviews”
02 | Content Research
- Content Audit
- Content Research
- Content Gap Analysis
- Trend Analysis & Content Opportunities
- Content Creative Brief
- Content Creation & Curation Checklist
- Content Optimization Checklist
04 | Creation & Editing
- Level Specific Content
- Content Creation & Editing (Custom)
05 | Implementation
- Content File Library
- Content Implementation & Styling
- Content Promotion & Distribution Plan (Multi-Channel)
- Content Governance Framework
More Build Services
Explore more of our award-winning website services, ready to help your business elevate your brand image and accomplish your long-term business goals.
- Build Discovery Session
- Dedicated Build Strategist
- Build Blueprint & Roadmap
- BRJ Co-Founder Collaboration
- “Build Discovery Tour”
- Octopus Sitemap Strategy
- Sitemap Implementation
- User Flow Map
- Future Sitemap Expansion Plan
05 | Page Layout
- Page Layout Strategy
- Page Layout Implementation
- Mobile Customization
06 | Online Tools
- Hosting + Security, Accessibility, & Speed
- Online Tool Map: Build Section
- Setup, Integration & Testing
- Tech Stack Training Materials
07 | Content Implementation
- Website Content Strategy
- Website Content Styling & Editing
- Content Creation & Curation
- Website Lead Magnets
- Dedicated Content Strategist
- Website Content Repurposing & Workflow Strategy
- Website Brand Implementation
- UX/UI Fundamentals
- Mobile, Tablet & Desktop Design Optimization
- Design System & Component Library
09 | Automation & Optimization
- Automation Checklist
- Optimization Checklist
10 | Launch
- Pass Approval
- Test Phase
- Pre-Launch Checklist
- Website Launch Execution
- Post-Launch Checklist
More Strategy Services
Explore more of our award-winning strategy services, ready to help your business elevate your brand image and accomplish your long-term business goals.
01 | Review & Training
- Growth Strategy Workshop
- Foundation Walkthrough
- Login & Access Review
02 | Post-Live Online Tools
- Hosting Review
- Security, Accessibility, Speed Review
- Growth Tool Checklist
04 | Intro to Grow
- Grow Membership Sign Up
- Momentum Checklist
- Big Red Jelly Academy
- Client Happiness Enrollment
05 | Rollout
- Internal Rollout
- External Rollout
- Template Library
- Execution Support
More Grow Services
Explore more of our award-winning grow services, ready to help your business elevate your brand image and accomplish your long-term business goals.
- Grow Discovery Session
- Dedicated Growth Strategist
- Dedicated Sales Strategist
- Dedicated Brand Strategist for Growth
- Grow Blueprint & Roadmap
- BRJ Co-Founder Grow Collaboration
- “Grow Discovery Tour”
02 | Grow Research
- Growth Audit
- Growth Research
- Growth Analytics Review & Research
03 | Strategy & Setup
- Account Access
- Growth Dashboard
- Weekly Progress Updates
- Monthly Reports
- Growth Review Sessions
- Quarterly Strategy Sessions
04 | Security, Accessibility, and Speed
- Website Security Checklist
- Website Accessibility Checklist
- Website Speed & Performance Checklist
- CMS Setup Checklist
- CRM Setup Checklist
- Grow Tools & Tech Stack Setup Checklist
- Blogs, Website Content, Pages
- Graphic Design & Social Posts
- Thought Leadership
- Video & Photo Production
- Keyword Research
- On-Site SEO
- Meta Titles & Descriptions
- Technical SEO Fixes
- Broken Link Fixes & Website Scan
- Header Optimization
- Site Speed Optimization
- Generative Engine Optimization
- Site Architecture Optimization
- International SEO Optimization
- Voice Search Optimization
- GBP Optimization
- Online Listing Setup & Management
- Link Building
- CRO
- Lead Magnets & Sales Collateral
- CRM Setup & Support
- Lead Generation & Nurturing
- AI Sales & Marketing Agents
- Referral Engagement Program
- Global Sales Enablement Strategy
- Brand Management, Activation & Refresh
- Review Management
- Brand Campaigns
- Leadership Personal Branding in Grow
- Customer Experience Management
- Marketing Strategy & Support
- Proactive Web Support
- Email Marketing Automation
- Social Media Strategy
- Newsletter Email Marketing
- Influencer & Partner Marketing
- Digital Marketing & Advertising
- Content Marketing
Meet Your New Web Support Agency
We believe that web support and web maintenance should be proactive, collaborative and effective. We pride ourselves on over-communicating, leading with strategy and collaborating with all of our clients. Your website is the central online hub for you business, it deserves a dedicated team of web support experts that can help maintain your website, make strategic updates and provide the online foundation that your marketing needs for growth. There’s a reason that thousands of businesses choose our agency for their web support and website maintenance needs. Partner with our experts today and get the web support that your business deserves.
Meet the Team
Why Choose Our Web Maintenance Agency?
We combine several important pillars in order to provide professional web support services to all of our clients. We have a proven web support process, world-class expertise, effective technology and online tools and a strategic leadership team that ensures your website is setup for future growth.
- US-based
- Award-winning web support services
- Expert in-house web maintenance experts
- Best-in-class hosting and online tools
- Web services expertise and strategic partners
- Transparent and flexible web support pricing
- Collaborative and consistent communication
Let's Talk
Web Support & Web Maintenance FAQs
Why is website maintenance and website support important?
Your business growth is a top priority for our website support agency. In order for you to scale your company online, you need to have a website that is functioning properly, loads quickly and is accessible and protected online.
Website support and maintenance is beneficial because:
- A faster loading website will increase your conversion rates and sales
- If your website gets hacked, it can halt business growth
- An accessible and compatible website will keep your business legally protected
- An accessible website will increase conversion rates and online experience
- Your marketing team will have more time for their efforts and growth
- Your website can change and evolved proactively with your business
- Your online brand will be protected and better highlighted
- Your customers will enjoy a faster and more seamless online experience
What makes your website maintenance service different?
There are several key differentiators and reasons why thousands of businesses around the world choose our agency for their web support and website maintenance needs. See below as to what makes our web support service unique:
- More than just “web support” we provide brand, content, design and marketing support
- Proactive web support checklists, scans and updates
- A US-based team
- Award-winning service
- Decades of combined years experience in web services, web support and project management
- Easy-to-use web support portal
- Video call collaboration
- Dedicated online growth team
- And more!
How do I submit web support and maintenance requests?
During your on-boarding process for our website maintenance services, you will gain access to your support portal that you can login to and submit requests 24/7/365. You can also use your dedicated hours to schedule collaboration or strategy video calls, submit content/design requests and more. The portal is easy to use and once you submit a request, our team will receive a ticket and get to work right away!
How fast does your team complete a web support request?
Our web support service is fast and reliable. We guarantee that your website edit or support request will be done within one week, however it is common that we complete them sooner! If a ticket or web edit request is taking longer than expected or needs more detail, then your web support expert will email you directly to gather what they need and get it done.
You will receive regular email updates as our team completes your web support priorities.
Can I talk to your web maintenance team via video call?
Yes! You can schedule a one on one video call with our web support and web maintenance team any day of the week. Oftentimes this is helpful to get their expert opinion on what is best when it comes to making changes and edits to your website, or trying to fix a particular issue with your website. We will always lead with strategy, ask high level questions and ensure that we are completing edits that make sense and are in line with your online growth goals.
What does the on-boarding process look like for website maintenance?
The website maintenance on-boarding process is simple and efficient. You will start with a quick questionnaire so we can better understand your business brand, goals and vision. From there we will schedule a discovery session to dive deeper, walk through the process and align our web support team with your growth strategies. This whole process takes only a couple days, we gain access to what we need to do our work and then we get started!
Sign up for web support and web maintenance. Contact our website experts today.
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