Effective date: January 14, 2019
Big Red Jelly (“us”, “we”, or “our”) operates the https://bigredjelly.com website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Cookies and Usage Data
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
Use of Data
Big Red Jelly uses the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Disclosure Of Data
Big Red Jelly may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Big Red Jelly
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Hosting & Other Subscriptions
Managing hosting payments, subscriptions and cancellations can be managed through the customer/client account. Therefore it is the client/customer responsibility to manage their subscriptions, payments and cancellations. Account login can be accessed here: bigredjelly.com/account
With written confirmation and 30 days notice, hosting and domain MONTHLY subscriptions can be cancelled by the Big Red Jelly team. However, the current month will be paid in full, the following Month from the date of the request will be cancelled and the client will no longer be billed. There will be no pro-rate hosting or refunds if a client/customer chooses to cancel.
Annual Hosting customers/clients must send written confirmation 30 days in advance of renewal to complete the cancellation process.
By written approval from the client/customer point of contact, Big Red Jelly can refund up 50% of any non-used hosting time. The client/customer must send written approval with 30 days notice and the request must be sent by the business owner or main point of contact that Big Red Jelly has on file.
Support & Strategy subscriptions will operate under the same guidelines above. Monthly subscriptions are non refundable and must be requested via writing/email and with 30 days notice. Annual subscriptions can be cancelled and 50% of the non-used time may be refunded.
Any hosting, Support & Strategy, or other subscription that is cancelled either through the client portal, or via written confirmation will have that service terminated immediately upon approval. Any subscription product cancelled through the client portal will have that service terminated by the end of the next business day and are not subject to refunds.
If client/customer needs to move their website to another hosting provider they must send written/email notification to Big Red Jelly 30 days in advance. The request must come from the business owner or point of contact that Big Red Jelly has on file. Big Red Jelly can package and email the website design files to the point of contact for a $200 one-time packaging and transition fee. Big Red Jelly will not login to another hosting provider, cPanel or server.
Big Red Jelly is not responsible for any delays, integration faults or design changes that take place as a consequence of the transition of hosting.
- By email: email@example.com