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#1 Rated, US-Based, Expert Shopify Support

Get the best US-based, expert, certified Shopify support for you and your business!

Request your free Shopify web support quote today!

With the top rated expert Shopify support team on your side, your online store is ready to grow!

Our team of Shopify support strategist are based here in the United States, all work in-house and are verified Shopify experts. 

Shopify Support

You’ll enjoy our proactive, collaborative and efficient Shopify team. We pride ourselves on getting your work done fast, on-budget and at a high level so your Shopify store can scale!

Shopify Optimization

Our Shopify support team collaborates with your marketing team or our preferred SEO partners in order to optimize your Shopify store for all major search engines, including Google. 

Shopify Accessibility

We make sure that your Shopify website is accessible, compatible and compliant. That way you stay out of any possible legal trouble and your websites is more accessible to those who need it.

Shopify Design Updates

Not only will we support you and complete all of your Shopify design and edit requests, but we will collaborative with you in a proactive nature to look for opportunities to improve your Shopify design, funnel, apps, etc.

Shopify Conversion Rate Optimization

We specialize in making the right strategic design, app, and content changes to Shopify websites that will lead to higher conversion rates and increased sales for your eCommerce business. See the difference today!

Shopify App and Online Tool Support

Our Shopify support goes beyond the website, we also help support and strategize with your company regarding your Shopify apps, third party software and other online tools. 

Our Proven Shopify Support Process

Mo'bettahs mobile mockup of food gallery and menu - Big Red Jelly web design firm Provo Utah
1

Setup & Management

2

Security

3

Speed

4

Accessibility

5

Analytics

6

Online Tools

7

Conversion Rate Optimization

Our Preferred Shopify Support Tools

In order to ensure success for your Shopify website growth, we use the best, modern online tools when working with our Shopify support clients. Your online store is in good hands!

Smartlook a Big Red Jelly partner in website and mobile analytics, behavior insights, and customer journeys

Smartlook includes website heat maps, consumer insights, user session recordings and custom funnel reports. This allows us to dive deeper and better understand the behavior of your Shopify website visitors, so we can make strategic optimizations to increase your Shopify conversion rates.

We are a verified Shopify expert agency! We have decades of combined years of experience between our Shopify designers, support strategists and Shopify developers. We know how to improve Shopify sites so that your business can truly grow!

Google analytics certification professional.

Our Shopify experts are also certified in many other important online tools and platforms, like Google Analytics. We can track industry and market trends and make necessary adjustments to your Shopify strategy so you can land more customers and increase your Shopify online sales!

Bulwark front page mockup - website building and brand business development

1. Shopify Setup and Management

Before we start work on your Shopify support requests, edits or changes, it is important that we review the current setup of your Shopify website. Our Shopify support team performs a site audit and website review to see if there is anything important that needs to be updated, added or changed. Now we have the foundation we need for future Shopify site growth.

  • Shopify Discovery Call
  • Shopify Backend Review
  • Shopify Audit
  • Shopify Website Setup
  • Shopify Plugin Updates
  • Shopify Backups
  • Shopify Analytics and Pixel Setup

2. Shopify Website Security

Your Shopify website is in good hands. We add an extra layer of malware protection, firewalls and scanning to your Shopify website so that you can rest easy knowing it is fully secure. Now you will have more time to focus on your Shopify strategy and future eCommerce growth for your business!

  • Sucuri software setup
  • Malware scanning
  • Spam protection
  • Daily website backups
  • Website firewall setup
  • And more
R&R site computer mockup - web design Big Red Jelly
Action potential athletes computer mockup website optimization - brand strategy and web design by Big Red Jelly

3. Shopify Site Speed

Yes, we specialize in Shopify site speed too! Any extra second that your website takes to load can greatly reduce your conversion rates and online sales! Our Shopify experts make sure that your content is optimized for speed so that your Shopify online experience is as fast, seamless and effective as possible.

  • Shopify Site speed audit
  • Shopify Site speed reporting
  • Shopify Website site speed optimization
  • On-going Shopify site speed help

4. Shopify Accessibility and Compatibility

Is your Shopify website compliant, accessible and meeting all of your required industry standards? Our experts can help with this headache so you can get back to growing your online store, we specialize in designing and supporting Shopify sites so that they are always compliant, accessible, secure and meeting the standards that are required.

  • Shopify compliant websites
  • Accessible Shopify websites
  • Shopify accessibility check
  • On-going Shopify monitoring and support
  • And more!
Fincas Valverde webpage computer mockup - brand building and wordpress designer at Big Red Jelly.
Fincas valverde webpage computer mockup - brand building and wordpress designer at Big Red Jelly.

5. Shopify Analytics

Shopify comes with some powerful analytics and dashboards already built into the platform, but our Shopify support strategist take it several steps further. Not only do we use additional in-depth analytics tools for your Shopify websites, but we set up recurring custom reports so you can see the measurable Shopify growth that your business is experiencing each and every week.

  • Google Analytics Setup
  • Facebook Pixel Setup
  • LinkedIn and other Social Media Tracking Codes
  • Smartlook setup
  • Analytics Dashboard
  • Custom Funnels
  • And more!

6. Shopify App Support

There are thousands of Shopify apps, it’s hard to keep track of which ones your business could be using in order to increase online sales, or if your current Shopify apps are setup correctly. Our Shopify experts help choose, integrate and support all of your Shopify apps, online tools and integrations, taking your Shopify site to the next level!

  • WordPress Online tool audit
  • WordPress plugin support
  • WordPress Online tool setup
  • WordPress Online tool support
  • Plugin Support
  • Marketing automations
  • And more!
Crypto Asset Protect mockup on desktop web design mockup 3d - Big Red Jelly website design
Cince website and mobile device mockups - branding project by Big Red Jelly

7. Conversion Rate Optimization

This is the most important step and the main reason that Shopify businesses continue to choose Big Red Jelly for their Shopify support and conversion rate optimization needs! We specialize in strategic Shopify CRO. We work hard and A/B test everything we do to measurably increase your conversion rates month over month and year over year.

  • Shopify CRO review
  • Shopify CRO consultation
  • Shopify CRO support
  • Shopify On-going reports and optimization
  • Shopify Website strategy
  • And more!
SummitPizza building mockup of website on computer and mobile devices - Big Red Jelly
Optimized

Your WordPress website will be built and optimized for all device types and browser sizes.

Mobile Friendly

Your WordPress website must be mobile friendly, and that is our specialty!

Powerful Online Tools

Online booking, scheduling, lead magnets, sales funnels, live chat, e-waivers, e-commerce, we can do it all!

Captivating Branding

Our WordPress experts bring your content, branding and technology together to build one amazing WordPress site for your company.

Is your current Shopify web support team helping your business grow?

Don’t miss out on any more sales. Work with our expert Shopify web support team and improve your Shopify store!

34

WordPress is the world’s most popular content management system powering 34% of all websites on the internet.

60

WordPress has a 60.8% market share in the CMS market.

55

The WordPress Plugin Directory features 55,000+ plugins.

Your Business Deserves 5 Star Shopify Support

And we’re a 5 star Shopify web support agency!

McCain Kennedy
SetFire Creative

Gail Owusu
Opoku Catering 

Michelle Johnston
Coach MJ

Big Red Jelly is the best of the best. They go above and beyond for each client. It makes you feel like you are their only client because they are so on the ball with everything.

Jodi LarsenPlatinum Payments

We had Big Red Jelly assist us with our website redesign and we couldn't be happier with the end result! Super quick turnaround time and professional quality.

Ottley WrightSmall Business Owner

Weekly meetings were great and always something I always looked forward to. Their follow-through is fantastic. The branding and site both look great. It was definitely an improvement from what we previously had!

Polly HillekeSalmon River Rafting

They truly hit the nail on the head with my vision. I was so scared going into this worried if they could see what I wanted. They knew my wants/dislikes and asked the right questions. They were able to create such beautiful branding and a website for me. I'm not kidding when I cried tears when I saw my branding!

Caitlyn GrimesThe Cosy Goose

Awesome, knowledgeable and very professional!

Sandor MiklósEverdime

Big Red Jelly started out with the logo design. They made several revisions and worked with us so it’d be a smooth process. They helped with naming, color scheme, digital branding, and identity. That process gave us the confidence to move into website design and development.

Jim SaundersGourmet Dumplings

They always provided consistent communication. We had never hired a service to perform these services before so we weren't sure what to expect but came out the back end pleased with the experience.

Rollin SkinnerHampton Home Loans

I was not sure what direction I wanted to go with my branding. After asking me a number of questions, the team gave me guidance on options that would work great for me, my personality, and my company. Once we had that in place that is when the fun started! I had an incredible response as I engaged friends, family, and past clients on social media as I asked for their feedback and input. I have already referred people to Big Red Jelly and will continue to do so.

Scott HeatonRealtor

They listened carefully to us and everything we had in mind, and translated that into a really solid messaging plan with lots of good ideas of their own. They have been a joy to work with!

Kelley BirrellLedger Gurus

These folks are fantastic and excellent at what they do. They were able to create completely revamped branding for our rugby event. I loved what they did so much for our schools event, we hired them again to rebrand the largest youth rugby tournament in the US!

Michael CresslerNational Schools 7s

These guys are excellent! I would highly recommend them to anyone interested in getting a quality product in an amazingly fast time at very reasonable prices. They listened to our comments and concerns and responded timely and professionally to each and every one of them. Going with them is a slam dunk!

Rob BolickRobert Bolick, LLC

Check Out Our Latest Web Support Projects

Thrive Flower

Thrive Flower

September 21, 2022

Action Potential Athletes

Action Potential Athletes

September 14, 2022

Chamber Media

Chamber Media

May 12, 2022

Mo’Bettahs

Mo’Bettahs

May 11, 2022

Chestly Lunday

Chestly Lunday

May 11, 2022

R&R BBQ

R&R BBQ

January 28, 2022

KND QND

KND QND

January 13, 2022

Van Builders

Van Builders

January 13, 2022

Everdime

Everdime

January 6, 2022

Shopify is the fastest growing eCommerce platforms, and for good reason! Your business needs a Shopify support team that is friendly, proactive and efficient. Let's take your Shopify site to the next level!

Preston VawdreyShopify Support Director

The Big Red Jelly Difference

There are too many “support” teams out there that end up causing more headaches and pain than solutions and growth. They find shortcuts for growth that are not sustainable and leads to a lot of frustration for you and your company. We are different. We enjoy open collaboration with all of our Shopify support clients, we have your end goal in mind and we’ll do everything we can to bring long lasting and measurable growth to your online store and Shopify site!

Our team also specialize in all the related areas that your Shopify website would need in order to improve and grow. We have experts in many different areas related to web design, web development, branding and content creation: Shopify copywriting, product photography, package design, label design, package branding, eCommerce branding, Shopify strategy, Shopify CRO, brand design, brand messaging, video editing and so much more!

From startup to enterprise, we have the right Shopify support membership for you

Save 10%

Startup

  • Web Security
  • Web Performance
  • Web Backups
  • Up-Time Monitoring
  • Web Edits (3 hours/month)
  • 24/7 Support Portal Access
$175/ month
billed annually

Standard

  • Web Security
  • Web Performance
  • Web Backups
  • Up-Time Monitoring
  • Web Edits (6 hours/month)
  • 24/7 Support Portal Access
  • Smartlook Analytics
  • SEO Audit
  • Integrations Audit
$357/ month
billed annually

Pro

  • Web Security
  • Web Performance
  • Web Backups
  • Up-Time Monitoring
  • Web Edits (10 hours/month)
  • 24/7 Support Portal Access
  • Smartlook Analytics
  • SEO Audit
  • Integrations Audit
  • CRO Audit
  • Accesibe
  • Recurring Strategy Calls
  • Branding Assistance
$715/ month
billed annually

Advanced

  • Web Security
  • Web Performance
  • Web Backups
  • Up-Time Monitoring
  • Web Edits (20 hours/month)
  • 24/7 Support Portal Access
  • Smartlook Analytics
  • SEO Audit
  • Integrations Audit
  • CRO Audit
  • Accesibe
  • Recurring Strategy Calls
  • Branding Assistance
  • Advanced Security & Support
  • Advanced Digital Consulting
  • Site Speed Optimization
$1349/ month
billed annually

Startup

  • Web Security
  • Web Performance
  • Web Backups
  • Up-Time Monitoring
  • Web Edits (3 hours/month)
  • 24/7 Support Portal Access
$195/ month
billed monthly

Standard

  • Web Security
  • Web Performance
  • Web Backups
  • Up-Time Monitoring
  • Web Edits (6 hours/month)
  • 24/7 Support Portal Access
  • Smartlook Analytics
  • SEO Audit
  • Integrations Audit
$395/ month
billed monthly

Pro

  • Web Security
  • Web Performance
  • Web Backups
  • Up-Time Monitoring
  • Web Edits (10 hours/month)
  • 24/7 Support Portal Access
  • Smartlook Analytics
  • SEO Audit
  • Integrations Audit
  • CRO Audit
  • Accesibe
  • Recurring Strategy Calls
  • Branding Assistance
$795/ month
billed monthly

Advanced

  • Web Security
  • Web Performance
  • Web Backups
  • Up-Time Monitoring
  • Web Edits (20 hours/month)
  • 24/7 Support Portal Access
  • Smartlook Analytics
  • SEO Audit
  • Integrations Audit
  • CRO Audit
  • Accesibe
  • Recurring Strategy Calls
  • Branding Assistance
  • Advanced Security & Support
  • Advanced Digital Consulting
  • Site Speed Optimization
$1495/ month
billed monthly

Is your current website holding you back?

Download our FREE Website Vitals Checklist and see how to change your website so it can help your business grow.

  • See what’s missing on your website
  • Identify online tools you should use
  • Important web design fundamentals
  • Easy tips to increase your conversions
  • Grow your business!
Download the Checklist
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Small business essential brand checklist must haves - brand strategy - Big Red Jelly

Let’s get to work!

Meet Your New Shopify Support Team!

Reach out to our team of web design and development experts today and schedule your free WordPress strategy video call. We would love meet you, review your business vision and outline a plan that will help you grow your business by using WordPress!

Request your Shopify support quote