Hosting Service Policies

Hosting & Other Subscriptions

Managing hosting payments, subscriptions and cancellations can be done through the customer/client account. Therefore it is the clients/customers responsibility to manage their subscriptions, payments and cancellations. Account login can be accessed here: bigredjelly.com/account

Any refund for any digital product will exclude any payment processing fee that Big Red Jelly incurred or payed while processing the client’s payment.

Any hosting, Support & Strategy, or other subscription that is cancelled either through the client portal, or via written confirmation will have that service terminated immediately upon approval. Any subscription product cancelled through the client portal will have that service terminated by the end of the next business day and are not subject to refunds.

Big Red Jelly reserves the right to updates, upgrade, and change current and past pricing of products, subscription-based products, and active subscriptions. Big Red Jelly is required to give notice at least five (5) business days in advance before updating, changing, or upgrading any active subscriptions or recurring payments that may be made to any past, current, or future subscriptions or subscription products. If after an upgrade or change is made, the same refund policies as outlined above apply.

In the event of a payment failure, your website will be locked for a period of two weeks. During this time, you will have the opportunity to update your payment information and settle any outstanding payments. If payment is not successfully processed within two weeks, your website will be packaged and removed from our servers.

Monthly Subscriptions

With written/email confirmation and 30 days notice, hosting and domain monthly subscriptions can be cancelled by the Big Red Jelly team. However, the current month will be paid in full, the following month from the date of the request will be cancelled and the client will no longer be billed. There will be no pro-rate hosting or refunds if a client/customer chooses to cancel a monthly hosting subscription.

Monthly subscriptions for Grow or Support and Strategy services are non-refundable and cancellation can either be done through the customer account or via writing or email to Big Red Jelly.

Annual Subscriptions

Annual Hosting customers/clients must send written confirmation 30 days in advance of renewal to complete the cancellation process or they can perform their cancellation through their customer account.

By written approval from the client/customer, Big Red Jelly may refund up to 50% of any non-used hosting time. The client/customer must send written approval with 30 days notice and the request must be sent by the business owner or main point of contact that Big Red Jelly has on file in order for a prorated refund to be issued.

Annual subscriptions cancelled within the first 30 days after their initiation or renewal charges are eligible for a refund up to 11/12th of their charged amount.

Any annual subscription cancelled after the first 30 day may be refunded up to 50% of the non-used time.

Migration of Hosting/Packaging Website Files

If client/customer needs to move their website to another hosting provider they must send written/email notification to Big Red Jelly 30 days in advance. The request must come from the business owner or point of contact that Big Red Jelly has on file. Big Red Jelly can package and email the website design files and deliver to the point of contact for a one-time packaging and transition fee which is included in the website project’s original Statement of Work or the current packaging fee, whichever is greater. Big Red Jelly will not login to another hosting provider, cPanel or server to complete a migration.

Big Red Jelly is not responsible for any delays, integration faults or design changes that take place as a consequence of the transition of hosting.

Hosting & Obligations

Big Red Jelly provides various services and options in it’s hosting services including automatic periodic backups of filesystems and databases. Big Red Jelly relies on third-party tools to manage and maintain those backups. Big Red Jelly makes every effort to keep those services operating and functioning, but in the event that these third party tools fail or are no longer supported, Big Red Jelly has no obligation or responsibility for lost filesystems or backups.

In the event that a client’s hosting services are discontinued for any reason, including, but not limited to; the client cancels their subscription, failure to make payments, or any other reason, Big Red Jelly will attempt to contact the client through the email we have on file for that client. After our grace period of 14 days, the filesystems and database will be removed from our server and Big Red Jelly is under NO OBLIGATION to retain, preserve, or store filesystem or database backups for non-paying clients.

Contact Us

By using our hosting service, you acknowledge and agree to abide by the terms outlined in this policy. Thank you for choosing our hosting service, and we look forward to serving you.