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WordPress Web Support: What Do You Do When Your Site Isn't Working?

Here are some tips and tricks to help you navigate your
Wordpress trouble—and get online quickly.

Request your free logo design quote today!

Your WordPress Site isn’t Just a Page On The Web…

Its the foundation of your marketing, your brand exhibit, and your customer reception desk. 

Proactive Website Support

Web support shouldn’t start and end with a ticket. When you run out of changes to make, we will recommend and research the best website support and strategy tips for your business.

Improved WordPress Site Speed

What happens when your site goes down? Do you have the plan to get your WordPress site backup? WordPress Troubleshooting is our specialty and we work constantly to improve the efficiency of your site. 

WordPress Business Design.

Get a better understanding of what makes your customers “click.” We help you with conversion rate audits, SEO audits, and recommendations on how to improve your online business. 

Enhanced WordPress Security

Our team has worked and partnered with many different hosting and security partners to give you the most secure WordPress site possible. 

WordPress Maintenance

Our WordPress Web Support team are experts in routine maintenance, hosting upgrades and plugin troubleshooting. 

Website Business Development

Your WordPress site is a combination of dozens of technologies, integrations, and automation. Our team will help you optimize your WordPress integrations for maximum marketing potential.

What is WordPress?

Zach Webber Big Red Jelly Operations Director Web Design Designer

Code - Optional Sites

HTML, CSS, Javascript... who has time for that? WordPress allows web developers to code when they need to and business to drag and drop when they don't!

Constant Updates and Upgrades

WordPress is a great website platform because it is constantly being updated to support te latest trends and technologies in the web development industry.

Thousands of Free Plugins

If it's already been done, why would you code it yourself? WordPress has thousands of plugins that add extra functions to your website. Chances are, if you need to do it, someone else has already done it.

How to Know When You Need WordPress Web Support

All websites need routine maintenance, not just WordPress. We work with you to prevent and troubleshoot common web support issues. 

Frequent Errors and Bugs

Is your Website slow and Unresponsive? As experts in WordPress Errors, Bugs, and Troubleshooting, our team works with you to keep your site accessible, fast, and responsive.

WordPress Security Support

As with every website platform, keeping your security practices up to date is essential to protecting your site traffic from malware. Our team understands and can help advise you on the best web security practices to keep your site secure.

Customization and Setup

Do you need a new landing page for an event? Just need to update some blogs on your site? Our team of WordPress experts is super fast with a 7-day WordPress customization delivery window.

Bulwark front page mockup - website building and brand business development

Where to Go for WordPress Web Support

When you need WordPress help, where can you look? 

Start with WordPress Support. WordPress has web pages that may answer your questions. There are also customer forums that may have answered your questions in the past. This is particularly true if your problem is with setting up your site or customizing it. If your site isn’t working, check if your site is down, offline, or hijacked: 

  • Check the internet if WordPress is down 
  • Check if your server host is down or doing maintenance 
  • Check for domain hijacking or domain issues by logging into your domain account

How to Prevent WordPress Web Problems

The best way to deal with website problems is through prevention. Some things—like a down server—can’t be prevented. But things like security and bug issues can be prepped for. 

The key is to build a strong website that’s as secure as you can get it.  Starting with the roots of your website can be the best way to prep it to weather future storms.

  • Make Updates a Part of your Web Routine
  • Practice Annual Auditing of SEO, Content, and Plugins
  • Keep a consistent content update schedule.
R&R site computer mockup - web design Big Red Jelly
Fedr8tion webpage computer mockup - brand building and wordpress designer at Big Red Jelly.

Creating a Strong Website

A powerful website is better able to withstand the troubles of the internet. But it’s also better able to help you build your business and brand. A better website = more conversions, saved time, and more customers. 

Strong websites are built from the ground up to be easy to manage, consistent in branding, and follow an easy path to conversion. As WordPress web support experts, we know the common pitfalls and can help you avoid them to keep your website as powerful as the day it goes live.

  • Site Branding Implementation
  • Best Design Practices
  • Consistent and Routine Support

Your Business Deserves 5 Star WordPress Support Service

And we’re a 5 star branding and logo design agency!

McCain Kennedy
SetFire Creative

Gail Owusu
Opoku Catering 

Michelle Johnston
Coach MJ

Weekly meetings were great and always something I always looked forward to. Their follow-through is fantastic. The branding and site both look great. It was definitely an improvement from what we previously had!

Polly HillekeSalmon River Rafting

They truly hit the nail on the head with my vision. I was so scared going into this worried if they could see what I wanted. They knew my wants/dislikes and asked the right questions. They were able to create such beautiful branding and a website for me. I'm not kidding when I cried tears when I saw my branding!

Caitlyn GrimesThe Cosy Goose

Awesome, knowledgeable and very professional!

Sandor MiklósEverdime

Big Red Jelly started out with the logo design. They made several revisions and worked with us so it’d be a smooth process. They helped with naming, color scheme, digital branding, and identity. That process gave us the confidence to move into website design and development.

Jim SaundersGourmet Dumplings

They always provided consistent communication. We had never hired a service to perform these services before so we weren't sure what to expect but came out the back end pleased with the experience.

Rollin SkinnerHampton Home Loans

I was not sure what direction I wanted to go with my branding. After asking me a number of questions, the team gave me guidance on options that would work great for me, my personality, and my company. Once we had that in place that is when the fun started! I had an incredible response as I engaged friends, family, and past clients on social media as I asked for their feedback and input. I have already referred people to Big Red Jelly and will continue to do so.

Scott HeatonRealtor

They listened carefully to us and everything we had in mind, and translated that into a really solid messaging plan with lots of good ideas of their own. They have been a joy to work with!

Kelley BirrellLedger Gurus

These folks are fantastic and excellent at what they do. They were able to create completely revamped branding for our rugby event. I loved what they did so much for our schools event, we hired them again to rebrand the largest youth rugby tournament in the US!

Michael CresslerNational Schools 7s

These guys are excellent! I would highly recommend them to anyone interested in getting a quality product in an amazingly fast time at very reasonable prices. They listened to our comments and concerns and responded timely and professionally to each and every one of them. Going with them is a slam dunk!

Rob BolickRobert Bolick, LLC

Check Out Our Latest Logo Design Projects



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SQRL Snacks

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Wellness Applied

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Array Energy

Array Energy

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Chestly Lunday

Chestly Lunday

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Canyon Creek Investment Advisors

Canyon Creek Investment Advisors

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Crypto Asset Protection

Crypto Asset Protection

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Your brand visual identity starts with a custom logo. It represents you are, your vision, mission and your promise to your customers. Take your brand seriously, because your customers do and we will too!

Lyndsie OrenoBrand Director

The Big Red Jelly Difference

There are too many logos out there that are generic and bland. Did you design your own logo using Microsoft Word? If so, chances are your logo fits into that category. Your logo should be unique to your business and brand—not easily duplicated by the business next door. Your logo can communicate more about your business in a single glance than you may realize. Are you safe and conservative, or edgy and modern?

Investing in a unique logo will help your brand recognition grow by leaps and bounds. Your customers will associate emotions, memories, and bonds with your brand by simply recognizing your logo. Come work with our team to create a logo that you’re proud of! It will be the face of your company, so let’s be sure to get it right. Our team consists of talented designers and creators who are ready to listen to your needs and dreams and then turn them into a reality. Ready to get started?

Is your current website holding you back?

Download our FREE Website Vitals Checklist and see how to change your website so it can help your business grow.

  • See what’s missing on your website
  • Identify online tools you should use
  • Important web design fundamentals
  • Easy tips to increase your conversions
  • Grow your business!
Download the Checklist
Big Red Jelly team members collaborating together - Big Red Jelly Provo Utah.
Small business essential brand checklist must haves - brand strategy - Big Red Jelly

Let’s get to work!

Meet your new Brand Team!

Reach out and schedule a free brand strategy video call with our team of brand experts. Our team has been developing and designing brands for years, we specialize in discovering what makes companies special and highlighting those specialities to the world. We look forward to exploring your brand opportunities together and sharing your message with the world, reach out to us today!

Request your logo design quote